TRAVEL COVID-SAFE WITH JUCY

While we can’t control the weather, we can control how we respond to COVID-19 by taking some simple actions. 

Do these four simple things: 

• Wash your hands 
• Scan QR codes 
• Turn on Bluetooth tracing on the NZ COVID Tracer app 
• Stay home if you’re feeling unwell and get advice about a COVID-19 test
  
  

AT JUCY IT'S ALL ABOUT “KEEPING IT CLEAN & SAFE”.

Rest assured when you collect JUCY wheels from one of our branches, the safety and wellbeing of our people and our customers remain our top priority.

Our crew have never cut corners when it comes to cleanliness; We continue to follow and encourage good personal hygiene practices and increased disinfecting and cleaning. Enjoy your adventure knowing that we have your back!

HERE’S WHAT WE ARE WE DOING?

• We have increased our touchpoint cleaning in all areas in the branch, shuttle vans, cars and campervans; from streeling wheel, seats, seatbelts, you name it – we have scrubbed it.
• We ensure a deep clean happens on all vehicles before we hand over the keys to you (including keys).
• We have increased cleaning rounds and times in the customer and reception area, with higher attention paid to hard and high-touch surfaces.
• There is hand sanitiser wherever you go, and we all love the 20-second rule – just wash your hands for 20 seconds team!
• QR Codes are displayed at the entrance and the desk. We encourage physical distancing where possible.
• Although we want to high five you on arrival – we have moved to waving.

We need to do this together, the whole team of five million – Let’s make road trips unstoppable.

CHANGES / CANCELLATIONS TO BOOKINGS

If your booking was made directly with JUCY, please contact our reservations team or fill in our online form and our team will get in touch with you to discuss your options: 

Bookings made on or before 31 March 2023:

i) If the booking is cancelled 22 days (or more) before the pickup date, then you will receive a full refund of the deposit, or any amount paid (not including any credit card administration fee).

ii) If the booking is cancelled between 1 – 21 days before the pickup date, 20% of the booking value is chargeable as a cancellation fee and the remainder of hire fees (if paid) will be refunded less any credit card fees.

iii) If the booking is cancelled within 24 hours of departure or the hirer does not collect the vehicle from the JUCY branch, then 100% of the booking value is chargeable.

iv) If you change the pick-up date within the cancellation time frames in (i) and (ii) above and then you cancel the amended booking; original cancellation fee will apply.

v) If COVID-19 restrictions prevented you from collecting your JUCY rental, you would have received a 100% credit of any amount paid towards a future booking

If your booking was made via a travel agent, please contact them directly to discuss your options.

*Credit must be used for travel within one year from the original pickup date, in the same country and must be booked under the same name as the original booking. New bookings are subject to availability, new daily rate and booking conditions at the time of booking apply. Credit is non-transferable and new booking must be under the main hirer’s name.

Bookings made on & after 01 April 2023:

i) If the booking is cancelled 22 days (or more) before the pickup date, then you will receive a full refund of the deposit, or any amount paid (not including any credit card administration fee).

ii) If the booking is cancelled between 1 – 21 days before the pickup date, 20% of the booking value is chargeable as a cancellation fee and the remainder of hire fees (if paid) will be refunded less any credit card fees.

iii) If the booking is cancelled within 24 hours of departure or the hirer does not collect the vehicle from the JUCY branch, then 100% of the booking value is chargeable.

iv) If you change the pick-up date within the cancellation time frames in (i) and (ii) above and then you cancel the amended booking; original cancellation fee will apply.

 *Covid Credit Policy stops for any bookings made After April 1, 2023.

Book and travel with confidence knowing we care – and if you have any questions; email us at [email protected].

STAY SAFE, BE KIND, STAY JUCY.